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FAQ

How do I exchange an item purchased in a store ?

Unwashed, unworn or defective merchandise may be exchanged within 14 days of purchase date. All returned items must have the tags attached, along with the original sales receipt. Please contact the store where the item was purchased for the exchange.

Where are the stores located ?

We have stores in the following locations;

  • Kumaripati
  • Maharajgunj
  • City Center
  • Pokhara
  • Baneshwor
  • Boudha
  • Swayambhu
  • Bhaktapur

Please click on “Find a Store” button on top right corner to view a list of our locations with details.

Can I order the products online?

Sorry, we don’t do deliveries. Please visit the nearest UFO location to purchase.

Does UFO issue Gift Card?

Yes, Gift cards is now available from Kumaripati, City Center, Maharajgunj, and Baneshwor store. It will be available from all our stores soon.